Frequently Asked Questions

Everything you need to know about our science-based skincare and soulful scents.

What is the status of my order?

Once your order is processed, you will receive a confirmation email with a tracking number. You can also view your order status by logging into your account and visiting the 'Order History' section.

What is your return policy?

We want you to love your purchase. If you are not completely satisfied, you may return your product within 60 days of purchase for a full refund. Please note that original shipping fees are non-refundable.

Are your products cruelty-free?

We are committed to the safety and efficacy of our products. We do not test our products on animals, nor do we ask others to test on our behalf, except where required by law.

How do I determine which skincare routine is right for me?

We recommend taking our online Skin Quiz or visiting our 'Routine Builder' page to find the perfect combination of cleansers, treatments, and moisturizers tailored to your specific skin concerns.

Do you offer international shipping?

Currently, we only ship to addresses within the United States and its territories. We are working on expanding our reach to our global community in the near future.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as PayPal, Apple Pay, and Afterpay for interest-free installments.